Fix Encoder Disconnection / Re-connectivity Issues with the Server

How to Fix Issues when your Encoder is Unable to Connect to your Server?

To rectify your server connections problem,

How to fix issues when your encoder is unable to connect to your server?To rectify your server connections problem,   Make sure your Livebox server is running. Try clicking on service Restart within the Livebox server. Reboot the server if it is an option. Make sure that the Idle Streams setting is turned OFF.To turn OFF Idle Streams setting, Go to Viewers Report from the navigation menu. In the Viewers Report window, go to RTMP Stats. In the RTMP Stats report of your streaming channel, if it shows the status 0 kb/s and idle. Then you have to undergo a setting change to make things right. So now, go to Channel Settings under Manage Channels from the navigation menu. In Channel Settings, if the option Idle Streams is ON, then turn it OFF. Your server connections will now be retrieved. By following these steps you can rectify your server connections problem.

  • Make sure your Livebox server is running.
  • Try clicking on Service Restart within the Livebox server.
  • Reboot the server if it is an option.
  • Make sure that the Idle Streams setting is turned OFF.

To turn OFF the Idle Streams setting,

  • Go to Viewers Report from the navigation menu.

viewers report

  • In the Viewers Report window, go to RTMP Stats.

RTMP stats

  • In the RTMP Stats report of your streaming channel, if it shows the status 0 kb/s and idle. Then you have to undergo a setting change to make things right.

RTMP Stats

  • So now, go to Channel Settings under Manage Channels from the navigation menu.

channel settings

  • In Channel Settings, if the option Idle Streams is ON, then turn it OFF.
  • Then give Service Restart and your server connections will be retrieved.

idle stream settings

By following these steps you can rectify your server connections problem.