July 29, 2020
by Live Expert

Fix Encoder Disconnection Issues

How to Fix Issues when your Encoder is Unable to Connect to your Server?

To rectify your server connections problem,

Make sure your Livebox server is running.
Try clicking on “Service Restart” within the Livebox server.
Reboot the server if it is an option.
Make sure that the “Idle Streams” setting is turned “OFF”.

To turn OFF the Idle Streams setting,

Go to Viewers Report from the navigation menu.

In the Viewers Report window, go to RTMP Stats.

In the RTMP Stats report of your streaming channel, if it shows the status 0 kb/s and idle. Then you have to undergo a setting change to make things right.

So now, go to Channel Settings under Manage Channels from the navigation menu.

In Channel Settings, if the option “Idle Streams” is ON, then turn it “OFF”.
Then give “Service Restart” and your server connections will be retrieved.

By following these steps you can rectify your server connections problem.

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July 29, 2020

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